Refrigerator Broke, Took 10 Days to Get Tenant a Replacement - What should I do?

broken-refrigerator-tenant-issue
"Refrigerator problem on 7/9. The repairman patched it and refilled refrigerant but the unit died 7/10. Tenant puts groceries on ice. We shop for replacements and send options to the owner from local stores and in stock. Owner says they want to buy direct with a ccard. Today we hear that the owner has purchased a new cheaper (cheapest) fridge from Home Depot that is 10 days out for delivery. Is no refrigeration for so long a crisis? Also in your class I remember you talking about replacing refrigerators but I can't remember if you said you finally viewed them as disposable or if you said it was worth it to buy a better unit to save the hassle. Thoughts on this?"

There are a lot of questions and comments here so I'll try to take them one at a time:

"Refrigerator problem on 7/9. The repairman patched it and refilled refrigerant but the unit died 7/10."  

Does your repair company also have refrigerators (comparable new or used) that they sell?  If so I would ask that they apply their labor to patch and fill the first one to the purchase of the 2nd one.  Clearly their repair did not work.

"Owner says they want to buy direct with a ccard. Today we hear that the owner has purchased a new cheaper (cheapest) fridge from Home Depot that is 10 days out for delivery."

Ultimately, as an agent, your job is to carry out and assist with the goals and instructions of the property owner.  However, if you feel that the owners actions are violating the law (not complying with the duty of the owner to maintain the property) then I would suggest that you no longer work for that owner.  Similarly, if you and the owner are not able to have an open and understanding line of communication (you find these fridges over here, then the owner goes and buys a totally different one that is not readily available without your knowledge) then it may not be the best partnership.

  "Is no refrigeration for so long a crisis?"

I think this depends on the situation.  But in general 10 days is a pretty long time to be without a fridge, especially if there are some in stock from a local store.  I would be annoyed if I were the tenant.

 "I remember you talking about replacing refrigerators but I can't remember if you said you finally viewed them as disposable or if you said it was worth it to buy a better unit to save the hassle."

For most, non-luxury, apartments and rentals I would suggest getting a average priced (not cheapest, not most expensive) refrigerator with high customer reviews.  I would not get one with a front ice dispenser or water dispenser - these seem to have problems much more frequently.